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General terms and conditions

These terms apply to all lessons of KletsTalk, to the website kletstalk.nl and to all correspondence by email or other messaging services between you and KletsTalk. Please read them carefully before booking.

1. Introduction

KletsTalk provides Dutch and English lessons, online and in person. “Student” means the customer who purchases lessons. By booking lessons, the student agrees to these terms and conditions.

2. Validity of lesson packages

Lesson packages are valid for one year from the date of purchase. After that date, any remaining lessons expire.

3. Length of a lesson

A standard lesson takes 60 minutes. A different length is possible by arrangement.

4. Where lessons take place

Online lessons take place in Microsoft Teams, unless the student prefers another service such as Zoom. In-person lessons in Twente take place at a location agreed in advance.

5. Study materials

The student is advised to purchase books for use during the lessons, in consultation with the teacher. This is not compulsory but strongly recommended.

6. Response time

KletsTalk aims to answer messages as soon as possible, and in any case within 48 hours. If a longer absence is expected, you will be informed.

7. Payment

The student can pay by bank transfer to the Dutch business account of KletsTalk, by Tikkie or payment request, or via PayPal. You always receive an invoice for the lessons purchased. Payment must be made within 14 days of the invoice date.

8. Cancellation and conduct

  1. Lessons can be rescheduled or cancelled free of charge up to 24 hours before the start. If a lesson is cancelled within 24 hours, or the student does not show up, the lesson is charged or deducted from the remaining lessons.
  2. The student behaves in a way that suits the nature of the lessons, and treats fellow students in group lessons with respect.

9. Liability

  1. KletsTalk accepts no liability for claims by the student arising from or related to the lessons.
  2. KletsTalk accepts no liability for the consequences of following lessons, including but not limited to examination results and thesis scores.

10. Privacy

How KletsTalk handles your personal data is described in the privacy statement.

11. Changes

KletsTalk may change these terms. The current version is always published on this page.